Cancellation & Refunds.

1. Cancel a drops subscription

Cancel future renewal from Billing or request help at [Support email]. Proposed operational commitment: process a support cancellation within 2 working days. Submit a request at least 2 working days before renewal if you cannot use self-service cancellation.

Cancellation stops future billing. Access normally continues until the end of the paid period. When the plan expires, takeovers and rewards pause, while the minute reservation and Brand Wall profile remain. No card is required for the founding trial and it must not convert to a paid mandate without your authorisation.

2. When a full refund applies

A paid initial brand claim that is rejected receives a full refund, including tax collected on that claim. Duplicate or erroneous charges will be investigated and refunded when confirmed. If a paid minute cannot be allocated after capture, refund that claim in full.

For a material failure to deliver the paid service, contact support with the affected dates. We will assess a refund or another appropriate remedy in line with applicable law. Any limits on convenience cancellations, used service periods or partial refunds must be confirmed by the business owner before this policy becomes final.

3. Refund timelines

Proposed service commitment: initiate an approved refund within 2 working days of approval, and initiate the full refund for a rejected paid initial claim automatically when rejection is recorded. Send a refund reference and status to the payer.

After initiation, a normal Razorpay refund can take 7–10 working days to appear in the original payment account, depending on the bank and method. This processing estimate is separate from our approval and initiation time. If it has not arrived after that period, contact support with the refund reference.

Processing estimate checked against Razorpay’s normal-refund documentation ↗.

4. How money is returned

Refunds go to the original payment method. We will not ask you to share a card PIN or an OTP to receive a refund. The status of a refund must be tracked through the payment provider and communicated if it fails or is delayed.

5. Rewards from other brands

A reward code is not a payment made to this platform. Orders made on a brand’s website follow that merchant’s returns, shipping and refund policies. We can review complaints about an offer but do not operate the merchant’s checkout.

6. Contact and draft status

Requests: sohamvermaah43@gmail.com. Include your brand, payment reference and reason. The business owner must approve the proposed 2-working-day commitments, support coverage and final eligibility rules before publishing. Effective date: [Date].